KBS SUPPORT
shaft features / technology
What is the difference between tapered (.355) and parallel (.370) tip shafts?
The only difference between a tapered (.355) and parallel (.370) tip shaft will be the tip diameter. Golf manufacturers will create various golf heads that are both .355 and .370 in hosel diameter, and golf shafts are created to accommodate the different hosel sizes. There will be no performance differences between the two.
What is the difference between straight/single/double bend putter shafts?
The shaft of a putter can come in different shapes. A straight shaft has no bend and is good for players who putt straight. A single bend shaft has a small bend near the clubhead, which helps with aiming and creates a slight curve in the putting motion. A double bend shaft has two bends and is good for players who like a bigger curve in their putting motion. The choice depends on how a player putts and what feels comfortable to them.
SHAFT MAINTENANCE
Does KBS offer replacement shaft labels?
Yes we do! Please contact support@kbsgolfshafts.com with your shaft type & flex and we will ship a replacement set of shaft labels to you. Our replacement shaft labels cost $15 and will come in a set of 10 labels.
Does KBS have a warranty program?
Yes, please review the terms and conditions of our warranty program here and fill out the form to submit your warranty claim.
fittings
I’m not sure which shaft style is best for my game. What do you recommend?
With our ‘Find Your Fit’ quiz, selecting a shaft style that fits your game just got easier! To get started, please visit our fitting quiz here.
If I order shafts online, will I need to trim them once they’re delivered to me?
Our (.370) Parallel Shafts are a single length shaft that will be Tip Trimmed & Butt Cut to length. Trimming CAN change how the shaft will play. 3-PW will be 8 pcs. Our (.355) Taper shafts are a raw length numbered shaft that will only need to be Butt Cut to length. For more information, please review our Trimming Instructions here.
Does KBS provide in-person fitting services?
Yes! Our fitting retail shop, The KBS Golf Experience, is located in Carlsbad, CA and partners with all major OEMs. If you would like to schedule an in-person fitting, please visit the website for our retail store here.
Do I need a specific index to get fit?
Although you do not need a specific index to get fit, we recommend that golfers are able to consistently hit the ball in the air before getting fit. If a golfer is unable to make consistent contact with the golf ball, our Master Club Fitter will not be able to recommend the most correct shaft for them to improve their golf game.
retrobuild
If I order shafts online, can KBS build my clubs for me?
Of course! If you order shafts online and would like us to replace your existing shafts with the new ones, please follow our retrobuild process prior to check-out.
I just bought a set of clubs but I want to play KBS Shafts. What should I do?
Retrobuild is a great option to truly customize your purchase. Once you’ve placed a retrobuild order, a KBS Build Master will call you to review your order and request that you ship your clubs to us. We’ll then retrobuild your clubs to your exact specifications and ship them back to you! To learn more about our retrobuild process, please visit the link here.
If I place a retrobuild order, how long does the process take?
Our standard turnaround time is 7-10 days (subject to availability) from the day all components (club heads, shafts, grips) are physically in our build shop to begin the club-building process. This does not include return shipping time.
I am looking to do a retro build on my existing clubs but I am not sure what shaft is right for me. What do you recommend?
If you’re local to Southern California, you can schedule an in-person fitting at our retail location, The KBS Golf Experience, located in Carlsbad, CA. To schedule an in-person fitting, please visit The KBS Golf Experience website here. Not local to Southern California or prefer a quicker answer? Take our online ‘Find Your Fit’ quiz here to find a shaft that fits your game!
ORDERS
Can I create an account with KBS to keep track of my orders?
Yes! You can create an account with KBS to keep track of your existing order status, as well as view your order history. To create an Account with us, please visit this link here.
I just placed an order on the KBS golf shafts website. When can i expect to receive it?
Please allow 3-5 business days for your order to ship once processing has been completed. You will receive an order completion email once your order has shipped containing tracking information. If you have any questions or concerns, please contact support@kbsgolfshafts.com.
retail / oems
Can I purchase KBS Golf Shafts through an oem?
Yes! Please see our full list of OEM partners here.
I am interested in becoming a KBS retail partner, who should I contact?
Thanks for your interest in becoming a KBS retail partner! Please contact support@kbsgolfshafts.com for more information.
education
I am a PGA professional or club builder looking to gain more information on the KBS product line. What do you recommend?
Our Education Center is the official KBS resource for PGA Professionals and club builders. The coursework provides comprehensive information on the entire KBS product line, fitting and club building. Upon completion of the course you’ll receive 1 MSR credit, a personalized KBS certificate, and PGA Professional discount. Get Started here!
NEED ASSISTANCE?
We are here to help
Questions about products or needing help to pick the right shaft for your setup?
Please call (303) 444-2226 or complete the form below and a KBS staffer will get back to you right away.
