FAQs

Yes we do! Please contact support@kbsgolfshafts.com with your shaft type & flex and we will ship a replacement set of shaft labels to you. Our replacement shaft labels cost $15 and will come in a set of 10 labels.

Yes, please review the terms and conditions of our warranty program here and fill out the form to submit your warranty claim.

With our ‘Find Your Fit’ quiz, selecting a shaft style that fits your game just got easier! To get started, please visit our fitting quiz here.

Our (.370) Parallel Shafts are a single length shaft that will be Tip Trimmed & Butt Cut to length. Trimming CAN change how the shaft will play. 3-PW will be 8 pcs. Our (.355) Taper shafts are a raw length numbered shaft that will only need to be Butt Cut to length. For more information, please review our Trimming Instructions here.

Yes! Our fitting retail shop, The KBS Golf Experience, is located in Carlsbad, CA and partners with all major OEMs. If you would like to schedule an in-person fitting, please visit the website for our retail store here.

Although you do not need a specific index to get fit, we recommend that golfers are able to consistently hit the ball in the air before getting fit. If a golfer is unable to make consistent contact with the golf ball, our Master Club Fitter will not be able to recommend the most correct shaft for them to improve their golf game.

Of course! If you order shafts online and would like us to replace your existing shafts with the new ones, please follow our retrobuild process prior to check-out.

Retrobuild is a great option to truly customize your purchase. Once you’ve placed a retrobuild order, a KBS Build Master will call you to review your order and request that you ship your clubs to us. We’ll then retrobuild your clubs to your exact specifications and ship them back to you! To learn more about our retrobuild process, please visit the link here.

Our standard turnaround time is 7-10 days (subject to availability) from the day all components (club heads, shafts, grips) are physically in our build shop to begin the club-building process. This does not include return shipping time.

If you’re local to Southern California, you can schedule an in-person fitting at our retail location, The KBS Golf Experience, located in Carlsbad, CA. To schedule an in-person fitting, please visit The KBS Golf Experience website here. Not local to Southern California or prefer a quicker answer? Take our online ‘Find Your Fit’ quiz here to find a shaft that fits your game!

Yes! You can create an account with KBS to keep track of your existing order status, as well as view your order history. To create an Account with us, please visit this link here.

Please allow 1-3 business days for your order to ship. You will receive an order completion email once your order has shipped containing tracking information. If you have any questions or concerns, please contact support@kbsgolfshafts.com.

We offer a variety of in-person purchase options vs. online. If you’re local to southern California, you can visit our retail store, The KBS Golf Experience, in Carlsbad CA, for in-person fitting & club build services. We also partner with a variety of national retailers.

Yes! Please see our full list of OEM partners here.

Thanks for your interest in becoming a KBS retail partner! Please contact support@kbsgolfshafts.com for more information.

Our Education Center is the official KBS resource for PGA Professionals and club builders. The coursework provides comprehensive information on the entire KBS product line, fitting and club building. Upon completion of the course you’ll receive 1 MSR credit, a personalized KBS certificate, and PGA Professional discount. Get Started here!